In the Highlander series of films and TV shows, a Quickening occurs when one immortal beheads another, receiving all of the knowledge and power of their defeated opponent. A similar phenomena occurs in the software industry when a company ignores their customers. Those customers end up drifting away to competitors. It’s a slow burn, rather than an explosion, but the metaphor works.
I just received email as a “Mac Customer” from Aaron Forth, Quicken’s new General Manager of the Personal Finance Group.
I recognize, however, that we have not always delivered on this promise to Quicken Mac customers.
Darn right, you haven’t. The message goes on to explain that they are working on a solution that will make Quicken 2007 “Lion-compatible” (his quotes, not mine) by early Spring. Yes, that’s right: they are working on making a 5-year-old version of their software run (limp?) in the latest OS. Well, guess what. I don’t want Quicken 2007. Lion finally forced me to kick that fossil to the curb and find something better. I’ve been happily using iBank since July (I wrote about switching at the time). It’s not perfect, and I really do miss the ability to pay my bills directly through the application, rather than having to do it separately on my bank’s website, but there is no way I’m going to go back to Quicken 2007.
Rather than spending time to jury rig obsolete software, why not figure out why so many Mac users were still using it (as if that isn’t fairly obvious), and work on a new version that we actually want to use?