DesignAday

My name is Jack Moffett. I am an Interaction Designer with over ten years of experience. According to Herb Simon, that makes me an expert, so I must have something worth sharing. I have started this venture as an exercise to spur critical thinking about my chosen profession. I hope that others may find it thought provoking as well.

DesignAday will present a brief thought about Design every weekday.
Dec 06
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Voice Mail Fail

My company outfitted our new office with Cisco VOIP phones. They seem to work as well as any other office phone, but the voice mail indicator is woefully inadequate.

You see that little red line above the display? That’s the light that comes on when you have unheard voice mail. It doesn’t blink. It’s just on or off. I didn’t even realize that’s what it was until one of my coworkers pointed out that I had a message. It had been there several days. I don’t often get phone calls, so it is rare that I have a message. I don’t tend to look at the phone much. Unfortunately, it isn’t doing a good job of getting my attention.

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